Privacy Policy

Effective date: September 26, 2018

Welcome to Diabnext !

 

We,

 

DIABNEXT LLC

1475 North Scottsdale Road

Scottsdale, AZ 85257-3538

USA

 

are the sole editor and developer of the app and community Diabnext available on the app stores.

Diabnext is a community of diabetic patients from all over the world. Alone or together, we daily strive to live a better life with our disease. Diabnext enables you to experience storing, viewing, learning and sharing important data about your disease, and connecting with each other via mobile and online apps. Diabnet is made by patients for patients.

 

Diabnext collects some private personal information, and your privacy matters to us. This Privacy Policy (hereinafter, “Policy”) describes how Diabnext handle and secure information we collect from you. Diabnext complies with laws and regulations as required in each of the jurisdictions when collecting your information. Diabnext collects, processes and utilizes, under reasonable and authentic approaches and in the extent permitted by laws, your information, and secure your information with safety.

 

This Policy is part of, and incorporated into, the Term of Use (hereinafter, “ToU”) for our services. For more information of our ToU, please visit our website at www.diabnext.com. By using Diabnext’s services, apps or devices you acknowledge that you accept the practices and policies outlined in this Policy. This Policy describes how Diabnext process your personal information when you are using Diabnext’s services, which helps you to understand the type of information we collect. We hope you to understand how we use your private information, and what measurements we take to protect your private information.

 

This Policy does not apply to other third-party websites, neither to persons who are not committed or authorized by Diabnext. This Policy does not apply to the practices of companies that Diabnext does not own or control, or to individuals that Diabnext does not employ or manage.

 

Regarding the coverage of this Policy, this Policy covers Diabnext’s treatment of personally identifiable information that Diabnext gathers when you access to or use Diabnext’s services. Diabnext will always seek for your personal consent before using information for purposes outside the scope of this Policy.

Information Collected by our Services and how The Collected Information Is Used?

How the information we gather from you would be used are listed, but not limited to, in the followings:

  • personalize and improve our services, including but not limited to giving you other information;
  • allow you to set up an account and profile that can be used to participate in our services;
  • provide you with information, updates, offers and other communications related to our services;
  • analyze and report on the results of the services in an aggregate manner for the benefit of our partners; and
  • support your use of the services. We may use your email address to inform you about our services, such as letting you know the upcoming changes or improvements.

 

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. We may process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

 

We may share aggregated, non-personally identifiable information publicly and with our partners-like advertisers or connected sites. For example, we might use the information that you use a certain brand of blood glucose monitor to show you ads about other products available from that company, but we do not disclose your personally identifiable information.

Types of information we may collect:

(a) Personal Information You Provide to Us

Diabnext relies on the information you provide. Any information shall be accurate, complete and updated. You are solely responsible for the activity that occurs on your account or password and for maintaining the security of the mobile application and web application and any information you input to the mobile and web applications.

If you create, transmit, submit, display or otherwise make available information (including, without limitation, information you have made available automatically through connection of the hardware to the mobile application(s)) while using the Services, you may provide only information that you own or have the right to use.

When you provide access to any such information through the services, you give Diabnext a license to fully use and exploit that information in connection with providing you the services.

However, in terms of personal information, Diabnext may only use the information you provide as permitted by the present Diabnext Privacy Policy, and applicable law. Please closely review our Privacy Policy for more information regarding how we use and disclose your personal information. Privacy Policy can be reached on our website at www.diabnext.com. YOU SHALL NOT USE OR ACCESS OTHER USERS’ ACCOUNT WITHOUT THEIR EXPRESSED PERMISSION. You will immediately notify Diabnext in writing of any unauthorized use of your account, or any other account-related security breach of which you are aware. The Service is available only to individuals who are adults.

(b) Personal Information You Authorize Us to Collect

Diabnext receives and stores certain types of information whenever you interact with our services. We automatically receive and record information from your browser on our server logs, including your

  • Email address
  • Password
  • Registration date
  • Status of consents in Privacy Settings
  • Connected hardware ID, manufacturer, device type, operating system version
  • Language, country, time zone
  • IP address
  • And as an option your first name, last name, address, date of birth/age, gender and telephone number.

 

Generally, our services automatically collect service usage information such as the number and frequency of users of our services, and its components, and how you interact with and use the services. We only use this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally.

 

This type of aggregate data enables us to figure out how you use parts of the services so that we can make the services more useful for as many users as possible and improve upon those services. As part of this use of information, we may provide aggregate information to our partners about how our customers use our website, app and services.

 

If you are using the hardware in connection with the services, you understand and acknowledge that when you use such connected medical device(s), including, without limitation, blood glucose meter, pumps, insulin pens, etc… in connection with the app, readings from your medical device(s) will be automatically uploaded to your account with us. These automatically collected readings are considered personal information for the purposes of this Policy.

 

Further, if you decide to share any information of your account to a third party and decide, you understand and acknowledge that you will have to authorize the individual(s) to access your data in your account using the authorization sharing process in our app.

(c) Medicine Information You Authorize Us to Collect

Diabnext receives and stores certain types of information whenever you interact with our services. We receive and record from your manually entries of data in your account or from your connected medical devices information in our app our server logs, including your diabetes type, diagnosis year, insulin therapy (pen/pump), blood glucose target range, height, weight, meter/therapy device, medication, type of insulin, carbs / insulin ratio and the information and records that are entered in the app such as date, time zone, location, type and duration of physical activities (breakfast, lunch, dinner, snack, sport, etc.), food intake such as carbs intake, meals taken, medication pills taken, dose injected, blood glucose measurements, blood pressure, HbA1c, ketones, type of medication, imported values from connected devices providing date/time, end date/time, time zone, sensor value, type of data collected;

This type of information enables us to figure out how you use parts of the services so that we can make the services more useful for as many users as possible and improve upon those services. As part of this use of information, we may provide aggregate information to our partners about how our customers use our website, app and services.

If you are using the hardware in connection with the services, you understand and acknowledge that when you use your connected medical device(s) (including, without limitation, blood glucose meter, pumps, insulin pens, etc…) in connection with the app, readings from your medical device(s) will be automatically uploaded to your account with us. These automatically collected readings are considered personal information for the purposes of this Policy.

Further, when you seek support from a third party and decide to share this information, you understand and acknowledge that the individual(s) accessing your data that could provide you with support may need to access these readings.

(d) Communication through Email or Message

You may receive a confirmation through email or text message from us if your computer or cellular device supports this type of program. We use this confirmation to help us make our emails more interesting and helpful and to improve our services.

If you do not want to receive such email, text messages, or other mails from us, you can opt out this feature on the app.

Please note that if you have opted out of receiving email or other messages from us, we may still need to contact you via email, but only with regard to the status of your account (for example, to notify you when your subscription is about to expire). You cannot opt-out of these emails, unless you close your account entirely.

(e) Cookies and Other Internet Tools

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive, through your browser, to enable our systems to recognize your browser. Cookies tell us how and when pages in our services are visited and by how many people. Our cookies do not collect personal information, and we do not combine the general information collected through these cookies with other personal information to tell us who you are or the identity of your screen name or email address.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. Depending on the sophistication of your browser software, your browser may also allow you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our services most attractive features. Our advertising partners may also transmit cookies to your computer when you click on ads that appear on our site. This Policy does not cover the use of cookies by any advertisers.

We may use standard Internet technologies, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in advertisements or email messages to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

(f) Links to Other Third Party Sites

Diabnext’s services may contain links to or other information regarding other sites or services. Diabnext is not responsible for the privacy policies and/or practices of other sites or services.

When accessing other sites or services, in order protect your personal information, you should read the privacy policy they provided. This Policy only governs information collected by Diabnext in connection with our services.

(g) Sharing of the Information

Personal information about our customers is an integral part of our business. Diabnext neither rent nor sell your personal information in personally identifiable form to anyone. Diabnext share your personal information in personally identifiable form only as described below.

  • Services users (including personal or party): We may share personal information to other services users after you have agreed and authorized us to do so and to set up a connection or data share process with them when accessing certain or all services.
  • Agents: We employ other companies and people to perform tasks on our behalf and as a result, we may need to share your personal information with them to provide these services to you. Unless we tell you differently, our agents do not have any right to use the personal information we share with them beyond.
  • Business Transfers/Corporate Transactions: In some cases, we may choose to buy or sell assets, conduct merger or acquisition, joint venture or other corporate transactions. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Diabnext, or a substantial part of its assets were to be acquired, customer information is one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquiror of Diabnext may continue to use your personal information as set forth in this policy.
  • Protection of Diabnext and Others: We may release personal information when we believe we are doing so in good faith that the release is necessary to comply with the laws, enforcing or apply our Terms of Use and other agreements, or protecting the rights, property, health or safety of Diabnext, our employees, you, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and you can choose not to share your personal information.

(h) Access, Revocation, Changes, or Deactivation of Personal Information

Diabnext’s services provide you with access to the personal information you submit and the means to update it, transfer it or delete it.

 

If you wish to access, inquire, review, amend, correct, suppress or request a copy of or delete personal information about you or request that we cease collecting, processing or using it as permitted by applicable, you should contact us at contact@diabnext.com or use the Privacy Settings of your account in your App.

 

Under certain circumstances, Diabnext may ask you to verify your identity before your request is processed. This will be done free of charge except where it would require a disproportionate effort. Diabnext may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup).

 

If you desire to deactivate your account, you should contact us at contact@diabnext.com or use the Privacy Settings of your account in your App. Upon your request, your account will be deactivated, and your personal information and records will be securely archived. We retain archived information for a period of five years (or longer if required by law) as necessary to comply with legal obligations, resolve any disputes and enforce our agreements and other authorized uses under this Privacy Policy.

Further, we will retain the aggregated, non-personally identifiable information and data, which may be generated from or based on the information relevant to your account, even after you deactivate or terminate your account.

(i) Security of Personal Information

Your personal information is protected by passwords for your privacy and security. You are responsible for preventing unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer, mobile device, and browser by signing off after you have finished accessing your account. We endeavor to protect your Personal Information to ensure that it is kept private. However, we cannot guarantee the security of such information, however unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.

(j) Data Protection Officer

Our data protection officer is available to answer all data protection questions at privacy@diabnext.com. The data protection officer monitors compliance with data protection regulations.

(k) Changes to the Privacy Policy

Diabnext has the right to amend this Policy at our discretion. If Diabnext make changes in the way we use personal information, Diabnext will notify you by posting an announcement through our services or by sending you an email or other notification. You are bound by any changes to this Policy when you use the services after such changes have been first posted. If you have questions or concerns regarding this Policy, please contact us at privacy@diabnext.com.